Business Process Outsourcing refers to the rearrangement of entire business functions to some other service providers, mainly in low cost locations like India.

The main motive for business process outsourcing is to allow the company to invest more time, money and human resources into core activities and building strategies, which improve company growth.

Business process outsourcing helps free up a company’s capital and reduce costs. The operations or processes being outsourced vary from manufacturing to customer service to software development and much more. BPO is distinct from information technology outsourcing, which focuses on hiring a third-party company or service provider to do IT-enabled activities, such as data entry, document conversion, scanning, application management and application development, data center operations, or testing and quality assurance.

India Advantage

To benefit from the technologically skilled, highly educated, motivated cost effective workforce with time zone compatibility; international companies are focusing on Indian ITES industry. India ranks high in areas such as qualifications, capabilities, quality of work, linguistic capabilities and work ethics, and thus is ahead of competitors such as China, Philippines etc. Indian companies have unique capabilities and systems to set, measure and monitor quality targets. The abundant skilled manpower has made India a target destination for multinationals to back end their operations in India.