Inquiry handling is a key factor for an inbound call centre. All the inquiries of customers are handled appropriate and information about the product and service is given to them.Its purpose is to double-check the information to be delivered and qualify customers based on a proposed segmentation and customers' actual needs.

Inquiry handling methods

• Telephone Response
• Website Response
• Email Response
• Handling Information Requests
• Multi-language Voice Response Fulfillment
• Dealer, Agent or Distributor Locator