iCRM offers Call Center Order Taking Services. Enhanced Inbound Call Center service by providing quality Order taking services is our goal. Our order taking representatives are focused on providing 100% client satisfaction.

Our live order taking service works with Real time web system which will be linked directly with your company website or with your email. iCRM`s representatives will convert your inbound calls in to sales and enter the order in our Real time system which will be online to you, and can view through your own login or we can send the information on the email too.

Using our Inbound Order taking services to supplement your inhouse staff or even as your only order taking strategy can have a significant impact on your cost and increase in your sales figures. When your infomercial is launched or a customer visits your website who wants to purchase your product,making a call is often the customer's first option for contacting you in order to place or inquire about your products your services. Our friendly Inbound Order Taking representatives will speak to your customers and satisfy them with their queries. This aspect is very important if your product or services are complicated or the customer wants more information or clarification about the product before they purchase them.

Our inbound order taking call center is open to attend your calls 24/7 so that you don’t loose any of your sales call or inbound call. All calls will be answered on your behalf of your company.Summary messages with details of each and every message received on the particular day will be sent to your email or it can also be emailed to you in real time.

And we have Customized call reporting. Enhanced inbound call routing features including automated menu selection and call overflow in place to facilitate cost-effective handling of large call volume spikes.

Credit cards are authorized and information are transferred to the client through secured connection. Our inbound sales pitch for order taking ensures highest percentage of conversions from inbound calls, customers information is maintained for future references even if a caller does not place an order. In future same database can be used for outbound .